Interactive Voice Response
For years now, pharmacies have been looking for ways to minimize phone time and reduce the time spent manually keying in information. The Best Computer Systems (BCS) and other pharmacy technology companies have come up with a digital interactive voice response system that will help ease their troubles. The system is designed to interact with people through the use of voice and Dual Tone Multi-frequency signal (DTMF) ones input via keypad. The process allows the pc to input prescription orders by speech recognition of a human voice. In turn, this method frees the Pharmacists up for more detailed and focused work. FYI, the Pharmacist will still have to verify and finalized the order before filling and signing off on it.
I like this approach to using the technology to free up those actually doing the work. It makes sense as long as their is a process to keep the pharmacist on track and someone checking the messages frequently, or does this automatically input into the system for orders? Great information.
ReplyDeleteHi Dan,
ReplyDeleteThe system is designed to input the orders autimatically. As the Pharmacists prepares to fill the order a verification process occurs. They check for discrepancies against what the voice response system heard vs what should be input.
Thanks for the post,
Crystal